Q: Does the price include the shipping charges?

A: Yes, the price includes king cake, Mardi Gras cup, beads, doubloons, history of king cake brochure, and overnight delivery.

Q: When I entered the address for delivery, there was an extra $5.00 charge. Why is that?

A: UPS Next Day Air Saver is not available to all sections of the Country. Usually rural routes and routes in which UPS does not make routine deliveries to, those packages will be sent UPS Next Day Air for the extra $5.00 charge. Your recipient will then receive the king cake the next day, usually before noon.

Q: Can I get a different delivery date calling the shop from what's available on the web?

A: No. The same dates for the web site are the same dates that are available at the shop.

Q: I know the king cakes are guaranteed delivery overnight, but can they be delivered by a certain time?

A: No, it's only guaranteed to be there the next day, not any specific time. If time of delivery is an issue, perhaps ordering the cake the previous day you need it (if shipping date is available) will facilitate that matter.

Q: Can I get a Saturday, Sunday, or Monday delivery date?

A: No. UPS only has delivery dates of Tuesday through Friday, depending on available shipping dates. Only exception is the two Mondays before Mardi Gras. UPS will pick up the king cake on those Saturdays and deliver them on Monday.

Q: I have multiple orders that I'd like to ship to one location. Do I have to enter each order individually?

A: Yes. Each order has to be entered individually. Another option would be to call the shop and have the shipping operator enter them in.

Q: I have a few clients/families to send king cakes to. Is there a faster way to enter all the orders?

A: Yes, you can call the shop to inform them you'll be faxing the client list over or to obtain a copy of an Excel Spreadsheet setup page and email the list over to our webmaster at manny@randazzokingcake.com

Q: How long will the king cake last?

A: The king cake will maintain its freshness 2-3 days after receiving it. If you're planning on serving the cake 2-3 days later, don't open it up. Keep it out of direct sunlight, in a cool place. If you're wanting to keep it longer, we would suggest to put the king cake in the freezer upon receiving it, and then take it out 3 hours before serving and it will thaw and will be ready to serve. You can check out our website under "News" and Subtitle "King Cake 101" and it will give you detailed instructions.

Q: Can I send the king cake to someone who lives in an apartment?

A: Yes, HOWEVER, UPS will NOT leave the king cake at the door if no one is home or no one answers the door of an apartment building or complex. UPS will leave a note on the door saying they attempted delivery and will be back again the next day to accomplish delivery. You can tell te UPS center and either pick up the king cake from them or they will attempt delivery again the next day. If someone you know lives in an apartment and you want to make sure they receive their cake, there are a few suggestions you can do.

1. You can send the king cake to their place of employment (make sure you include the company name and the recipient's name - even the department or suite number if available).
2. You can call the recipient to give them a "heads up" on the king cake delivery to make sure they are going to be home.
3. You can call the recipient to get them to tape a permission note outside the door to the UPS delivery person, instructing them to leave the king cake at the door or set it under a box or towel you've provided at the door, or instructing the UPS delivery person to bring the package next door to the neighbor's door (provided they're home). Keep in mind that the UPS drivers have hundreds of packages to deliver, so keep the message and instructions simple or they'll end up putting a delivery notice on your door. Also keep in mind, if the apartment complex or area is not a "driver release" area even though you have a note on the door explaining to leave the package at the door, the UPS driver may elect not to leave it. However, if the permission note was on the apartment door to leave the king cake at the door and it gets picked up by someone else other than the recipient, UPS is not responsible for the package.